Refunding PayPal deposits

Added funds via PayPal that meet the following conditions can be refunded upon request:

  •  The funds are available on your Freelancer.com account balance.

  •  The money to be refunded came from added funds via PayPal and are not your earnings from a project or contest.

  •  The added funds via Paypal are still within its refundable period of 1 year from the date of adding funds.

Scroll down to click Contact Us and give us the following details so we can process the refund:

  •  Amount of added funds and currency

  •  Date and time of added funds

  •  PayPal email address

  •  Transaction ID

While the funds may reflect instantly on your PayPal account once we process the refund, you may contact PayPal Support if you do not receive them 7 days after the refund is processed.

For added funds via PayPal that are past the 1-year refundable period, you can request for payout* instead to have the funds returned to you. Let us know once you have requested a payout so we can immediately process it for you.

*If this is your very first payout on the site, your payout request will undergo the 15-day processing for security purposes. Otherwise, it will follow the regular cut-off times.